Help Center

Frequently asked questions and quick answers.

Are my files safe?

Yes. Files are used only to perform the requested job and are auto-deleted within 24 hours. They are never shared with third parties.

Can I use it without signing up?

Yes. You get 3 free jobs per day. With an account, the limit and file-size cap go up.

What is the maximum file size?

Free: 50 MB. Starter: 200 MB. Pro: 1 GB. Unlimited: 4 GB.

Which file formats are supported?

PDF, Word, Excel, JPG/PNG/WebP, MP4/MOV, MP3/WAV, ZIP and more. Each tool's detail page lists the accepted formats.

Do I have API access?

Yes, on the Pro and Unlimited plans. Create keys from Account → API Keys.

Can I cancel my paid plan?

Yes, anytime. You also get a 30-day money-back guarantee, no questions asked.

How do I download my result?

When the job is complete, the download link appears on the page. The link is valid for 24 hours.

I forgot my password — what now?

Use the "Forgot password" link on the sign-in page. We'll email you a reset link.

What payment methods are accepted?

Credit / debit card via Stripe. All payments are encrypted and PCI-DSS compliant.

My job failed — what should I do?

Make sure your file is not corrupted or password-protected. If the issue persists, write to support@webtoolsolutions.org.

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